COX COMMUNICATIONS IS HIRING
Mgr., Inbound Sales CC0135
Job Summary:
Responsible for driving call center sales as a primary
delivery channel for all Cox residential services and product lines while
ensuring customer satisfaction. Develops, implements, and leads sales strategies
for Cox Communications and serves as a strategic partner in the overall
operation of the organization. Exceed revenue growth and profit objectives by
maximizing the sales of individual and bundled Cox video, voice (may include
Wireless) and data services to residential customers through multiple sales
channels including inbound and outbound telemarketing, and in-house residential
sales teams.
Essential Job
Functions:
- Provides
leadership and vision to develop a strong sales culture.
- Selects,
manages, and develops a high performance sales team that sells across all
Cox product lines.
- Manages
the call center sales organization to meet and/or exceed call handling,
revenue, and quality results.
- Organizes
and plans day-to-day strategies to motivate, coach, and counsel the call
center sales team.
- Drives
alignment/consistency/cohesiveness in people practices, call center
management activities, overall performance management and customer service
delivery, to achieve personal and department goals.
- Develops
and implements reporting mechanisms to monitor and measure the
effectiveness of programs implemented in the call center.
- Monitors/analyzes
sales performance, and takes accountability for driving improvements in
sales/revenue growth, sales productivity, sales quality and optimization
of customer satisfaction.
- Establishes
and leverages strong business partnerships with key departments to seek
information and to maximize communication and call center representation
on the sales elements of the business across all product lines.
- Develops
short and long term strategies to enhance performance including call
center technology needs, workflow design, commissions, contests,
leadership development, training needs, and quality programs.
Qualifications:
- BS/BA
in related discipline is preferred.
- Min. 5
years experience in an Inbound Sales Call Center
- Min. 5
years supervisory/management experience
- Ability
to Coach continued improve performance required
Influence/People Leadership - Manages Service, Production,
or Support employees via subordinate supervisors OR a team of exempt
professional individual contributors and associated support staff OR May be a
manager without direct reports, with primary responsibility for overseeing
special groups/projects or processes with dotted-line accountability to the
field; Primary contribution is managing other people (rather than applying
knowledge) ; Manages supervisors/team leaders and/or team of exempt individual
contributors and associated support staff; Ensures performance planning,
coaching, and evaluation occurs per policy
Supervision - Typically supervises supervisors/team leaders
and/or a team of exempt professional individual contributors and associated
support staff
Span Of Control/Complexity - Typically supervises a team of
professional individual contributors; may also directly or indirectly supervise
support staff; activities are typically more diverse covering multiple
functions OR Activities are highly specific and complex focused on a single
subject matter OR May be responsible for complex projects having significant
scope/impact
Decision-Making Authority - With oversight from higher level
managers, achieves planned results by decisions and actions based on
professional methods, business principles, and practical experience
Financial - Contributes to development of an operating plan
and budget; generally responsible for managing or coordinating expenses within
a budget or part of a larger budget; May manage or coordinate a project budget
or multiple project budgets
Consequence Of Error - Actions at this level can cause or
prevent delays, inefficiencies or unnecessary expense that measurably affect
operational results of a CCI business or the efficiency and effectiveness of a
team &/or projects managed.
Typical Problems Solved - Solutions require analysis and
investigation beyond what might have been applied in past experiences; problems
are broadly defined and require interpretation
Core Functions - Manages a part of a department or large
project team; Supervises, coordinates, provides leadership to and reviews the
work of professional and supervisory level subordinates in order to accomplish
operational plans and results; Estimates staffing needs and schedules and
assigns work to direct reports , subunits and/or project team to meet service
and budget targets
Technical/Admin Work Performed - May spend a significant
portion of time as an individual contributor performing assignments that
require a higher level of experience or technical expertise than direct reports
OR May be an in-depth functional manager OR May manage complex projects or
processes
Cox Communications, Inc. and its subsidiaries are Equal
Opportunity Employers. We have a tradition of encouraging a wide diversity of
talents through a broad range of hiring practices. Please note those
individuals submitting resumes online or by mailing a resume are not considered
an applicant for employment until a signed employment application form is
completed, usually at the time of interview.
For more information about Cox Communications and its
subsidiaries, please click here
www.cox.com, www.coxmedia.com, www.coxbusiness.com.
Statement to ALL Third Party Agencies and Similar
Organizations:
Cox Communications accepts resumes only from agencies with
which we formally engage their services. Please do not forward resumes to our applicant
tracking system, Cox Communications employees, or send to any Cox
Communications facility. Cox Communications is not responsible for any fees or
charges associated with unsolicited resumes.
